If you choose to cancel the Contract, then you must return the Product(s) to us in accordance with the instructions included in your package, which will contain instructions for the printing of a complimentary shipping label to return the Product(s).
Please advise us of any returns by email to email@example.com quoting your name, address and order reference.
*** You must return the Product(s) to us within 30 days of purchase or within 14 days after providing notice of cancellation, in the same saleable condition in which you receive them. If you do not return the Product(s) within 30 days of purchase or 14 days of cancellation (whichever occurs first), and in accordance with the return instructions included with the Product(s), we reserve the right to collect the Product(s) from you at your cost.
*** You must ensure that you take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we reserve the right to deduct the cost of any deterioration, up to the price(s) of the Product(s), from the refund to which you are otherwise entitled.
***If you ship the Product(s) at your own cost, then we advise you to ensure the Product(s) are adequately insured during the return journey.
***N.B. In the case of any returned item, the jewellery must include any original diamond laboratory report card from the International Gemmological Institute of America so as not to incur an additional fee of 250 Euros.
Save for Products that are damaged or faulty upon delivery, or Products that are delivered incorrectly, Chelsea Rocks will not accept for return personalised, engraved or customized Products, or other merchandise that is specified as non-returnable at the time of purchase. Due to health and safety regulations, we are unable to return or refund any earrings.
Please refer to our Terms & Conditions of Sale for an in-depth overview.