Frequently Asked Questions
We have collated a few frequently asked questions from our audience and customers. If there is something you can't find the answer to here then please get in touch with us at email@example.com
Where can I buy Chelsea Rocks products?
Our products are currently only available online via our homepage.
Are Chelsea Rocks diamonds actually diamond?
Yes, all Chelsea Rocks diamond are 100% diamond. Since Laboratory Grown Diamonds share all the molecular, chemical and optical qualities of mined diamonds, the Federal Trade Commission ruled (USA) in 2018 that they should correctly be classified as diamonds. The only difference between mined and laboratory grown diamonds is their point of provenance. Laboratory Grown Diamonds share all the fire and brilliance of mined diamonds.
Are Chelsea Rocks diamonds made of Cubic Zirconia?
No. All Chelsea Rocks diamonds are 100% diamond – the only difference to mined diamonds is that they were grown in a laboratory and not earth created. Cubic Zirconia (CZ) is technically known as a simulant – i.e., a cheap, synthetic material that imitates a diamond. Diamonds are made of carbon, whereas CZ is not.
Are Chelsea Rocks diamonds made of Moissanite?
No. All Chelsea Rocks diamonds are 100% diamond – the only difference to mined diamonds is that they were grown in a laboratory and not earth created. Moissanite or silicon carbide is a diamond imitation, not diamond.
Are Chelsea Rocks diamonds made of Swarovski crystal?
No. All Chelsea Rocks diamonds are 100% diamond – the only difference to mined diamonds is that they were grown in a laboratory and not earth created. Swarovski crystal are made from a form of man-made glass, not diamond.
How are the Chelsea Rocks Laboratory Grown Diamonds made?
Our diamonds are produced using Chemical Vapor Deposition (CVD) technology – this is one of the most sophisticated technologies used to enable the crystallisation of carbon over a diamond substrate.
In the CVD process, methane gas is activated using microwave energy to a temperature approximately to 2000-3000 F causing it to break and release carbon atoms, depositing onto a diamond substrate. This slowly grows layer by layer, atom by atom. It is a natural process of crystal growth resulting in similar kinds of inclusions and defects that occur in mined diamonds and is beyond human control once the process starts.
In terms of technical performance, the CVD technology considered to be the most sophisticated method of Laboratory Grown Diamond production. All our diamonds are certified to be carbon neutral and we support a number of tree planting initiatives in Uganda in our commitment to sustainability.
What kind of gold is used?
We use recycled gold from a source certified by the Responsible Jewellery Council in the UK.
How are the Chelsea Rocks Laboratory Grown Diamonds graded?
There are various gemmological laboratories which grade Laboratory Grown Diamonds. All Chelsea Rocks diamonds are graded by the International Gemmological Institute, (IGI) in the USA, which we regard as the world class standard in the grading of Laboratory Grown Diamonds. All Chelsea Rocks diamonds are provided with a diamond grading certificate issued by the IGI. Diamonds above 30 points (o.30 Ct) are lasered with the corresponding number as issued in the report card. More information on IGI grading of Laboratory Grown Diamonds can be found here.
Please note in the case of any returns, items must include the original report card so as not to incur an additional fee of 250 Euros.
What Laboratory Grown Diamond certificates are issued?
When you order jewellery with Chelsea Rocks, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report be included with each returned lab-grown diamond.
If you do not include the diamond grading report with your return, you will be charged a replacement fee of 250 Euros per missing report.
Do the diamonds carry a guarantee?
No. However, to ensure the quality of our diamonds, all Chelsea Rocks diamonds are issued with a grading certificate by the International Gemmological Institute. This vouches for the quality of the diamonds you are buying, we do not offer any other supporting documentation as a guarantee.
Integrity is the bedrock of all we do at Chelsea Rocks. From the sourcing of carbon neutral Laboratory Grown Diamonds, to overseeing sustainable manufacturing in the UK and working with suppliers certified by the Responsible Jewellery Council.
What is Chelsea Rocks doing to promote sustainability?
All Chelsea Rocks Laboratory Grown Diamonds are procured from a certified carbon neutral source. We are committed to environmentally responsible laboratory grown diamond production with the target of zero emissions. All of Chelsea Rocks diamonds are laboratory grown and seek to replace extractive mining with laboratory manufacturing to produce high quality diamonds.
We support verified carbon projects in Uganda to offset remaining emissions, such as reforestation programmes in Uganda to improve financial security to over 6,000 farmers involved in the project and benefit the local ecology. Additionally, Chelsea Rocks sources materials and suppliers who have been approved by the ethical supply chain standards upheld by The Responsible Jewellery Council and proudly manufactures in the UK using recycled gold.
How do I place an order on Chelsea Rocks.net?
Ordering on chelsearocks.net is easy and secure. Once you have you would selected your item for purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
You may also order over the phone by calling 00 44 207 199 89 41
Which payment methods do you accept?
- American Express
- Shop Pay
- Apple Pay
- Google Pay
- Amazon Pay
Is it safe to order on chelsearocks.net?
Yes, it is safe to order on chelsearocks.net. Our shop is powered by Shopify and we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
Shopify meets all the Payment Card Industry (PCI) standards. Shopify’s compliance covers all 6 of the PCI standard categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, regularly monitoring and testing the network, implementing strong access control measures and maintaining an information security policy.
How much should I spend on an engagement ring?
There are no ‘hard and fast’ rules for what to spend on an engagement ring. Only you know your specific circumstances and financial resources. Consider your fiancé’s style and what you can reasonably afford to spend. The goal is finding harmony between the two! We are always delighted to hear from anyone interested in our work and happy to work flexibly to find a solution which will work for you, your budget and lifestyle.
What if I have a question or need special advice on my purchase?
DIAMOND CONSULTATIONS: We appreciate that buying a diamond is a special occasion. We are delighted to advise you on any aspect of buying a diamond from us and with advance notice can arrange in-depth gemmological advice to be given if you have detailed questions. Please contact us to arrange a telephone appointment firstname.lastname@example.org and we will respond within 2 working days to arrange a consultation.
Can I add a personal touch to my engagement purchase?
PERSONAL SHOPPING CONCIERGE: One of our lovely staff would be delighted to assist you with any diamond related requests which you may have. We realise that you may wish to go the extra mile when personalising a gift for an engagement, Christmas or Birthday. No challenge is too great if you need something extra, just try us!
Do you offer gift wrapped?
Yes, we have a variety of seasonable options, please email us to state your requirements email@example.com. Please note, there is a small additional charge for this service.
Do you offer gift vouchers?
Yes we do. You can order a Chelsea Rocks gift card online. Once you have paid you customer receives an email confirmation and your intended recipient receives an e-gift voucher by containing a unique gift card code that they can use at checkout to redeem its value. This can be of any denomination either in Euros or Pounds Sterling.
Where do you ship to?
To purchase from the Chelsea Rocks online store, you must be over 18 years of age and a resident of the European Union / UK. If you require shipping to outside the EU area please contact us at firstname.lastname@example.org with your shipping details and we will be happy to help.
How can I make returns or exchanges?
If you choose to cancel the Contract, then you must return the Product(s) to us in accordance with the instructions included in your package, which will contain instructions for the printing of a complimentary shipping label to return the Product(s).
Please advise us of any returns by email to email@example.com quoting your name, address and order reference.
*** You must return the Product(s) to us within 30 days of purchase or within 14 days after providing notice of cancellation, in the same saleable condition in which you receive them. If you do not return the Product(s) within 30 days of purchase or 14 days of cancellation (whichever occurs first), and in accordance with the return instructions included with the Product(s), we reserve the right to collect the Product(s) from you at your cost.
*** You must ensure that you take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we reserve the right to deduct the cost of any deterioration, up to the price(s) of the Product(s), from the refund to which you are otherwise entitled.
***If you ship the Product(s) at your own cost, then we advise you to ensure the Product(s) are adequately insured during the return journey.
***N.B. In the case of any returned item, the jewellery must include any original diamond laboratory report card from the International Gemmological Institute of America so as not to incur an additional fee of 250 Euros.
Save for Products that are damaged or faulty upon delivery, or Products that are delivered incorrectly, Chelsea Rocks will not accept for return personalised, engraved or customized Products, or other merchandise that is specified as non-returnable at the time of purchase. Due to health and safety regulations, we are unable to return or refund any earrings.
Please refer to our Terms & Conditions of Sale for an in-depth overview.
Can I track my online order?
Yes, it is possible to check the status of your shipment without contacting us directly, re-order products, see real-time updates on the location of your shipment and opt in or out of SMS or email notifications.